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2023-04-06 Helmut's Package - Customs Hold

dcarver's picture
published by dcarver on Sun, 04/09/2023 - 14:02
Forums: 
1979 KZ1300 A1 Kawasaki

 

2023-04-06 Helmut's Package - Customs Hold

Ordered some stuff for both the 79 and 81 Kawasaki Kz1300's from Helmut at z1300.de

It was late, never arrived.

Got worried

Was going to call Helmut but then this fake looking email arrived,supposedly from UPS.

 

 

UPS logo

 
 

 

Hello, your UPS shipment importing into the United States under tracking number 1Z13R5A76794485104and destined for CARVER, DON in CA has been held at the Customs Entry Port of due to an invalid / inadequate description on the commercial invoice. 

Brokerage is not with the box. Please provide a better description for quick clearance.

You may provide the necessary missing information in direct response on this email. If you have any questions or concerns regarding this shipment or the cause of the hold, please reach out to us at the number or email provided on this correspondence including your shipment number in reference.

Please refer to any attached documents, if applicable, to assist you in identifying this shipment or to directly assist in resolving this hold.
 
 
Please be advised that after 2 days, shipments held in a UPS warehouse are subject to warehouse storage fees of $25.00 plus an additional $0.05 per pound per day, increasing to $0.10 per pound per day after 7 days.

 

JULIE  SPEEDY

 

© 2023 United Parcel Service of America, Inc. UPS, the UPS brandmark, and the color brown are trademarks of United Parcel Service of America, Inc. All rights reserved.

All trademarks, trade names, or service marks that appear in connection with UPS's services are the property of their respective owners.

Review the UPS Privacy Notice 
For Questions, Visit Our Help and Support Center

 

Given the formatting I ASSumed it was fake, typical email phishing scam. But the tracking number verified true, so I replied with:

Julie,

What information do you need?

Contents are motorcycle parts for a 1979 Kawasaki KZ 1300.

Helmet, does this look legitimate?

Don

Sent from my iPhone. Excuse typos please. 

 

Julie replied back

What kind of part of they specifically?

Please reply to all as this will expedite the release of your shipment if I am unavailable.

Regards,

Julie Speedy | Brokerage Low Value Processor

UPS SCS | Customs House Brokerage

1930 Bishop Lane, STE 400, Louisville, KY 40218

E:juliespeedy@ups.com | P#502.485.2563

Warehouse charges will be added on shipments that are held in our warehouse over two business days at a rate of $20.00 per day and $0.04 per pound.  This is a published UPS fee. For more information on brokerage service fees please see http://www.ups.com/content/us/en/shipping/cost/zones/customs/fees.html.

On the 15th day, all shipments will be eligible for General Order warehousing by U.S. Customs.  Any shipment moved to a G.O. warehouse will be assigned additional warehouse fees over and above any UPS warehouse fees.  If imposed, these fees must be paid in full before the shipment can be removed.

From: dcarver 
Sent: Tuesday, April 4, 2023 2:14 PM
To: LOU BROK ASP HOLDS <loubrokaspholds@ups.com>
Cc: mcg@z1300.de; Julie Speedy <juliespeedy@ups.com>
Subject: [EXTERNAL] Re: Urgent: Your Shipment 13R5A7TQN7C / 1Z13R5A76794485104 is being held due to an invalid / inadequate description on the commercial invoice , Immediate Action Required

 

CAUTION! This email originated outside of the organization. Please do not open attachments or click links from an unknown or suspicious origin.

 

My reply, complete with .pdf invoice of parts attached -

Hi Julie,

 
I called a UPS representative who is also confused as to the true status of this package and what the issue may be?
 
He did say it might be helpful to provide as much information as possible.
 
I am restoring a 1979 Kawasaki KZ1300 motorcycle. I’ve had it since new. As you can imagine, parts for a 43 year old motorcycle are no longer available from the manufacturer, Kawasaki.
 
This is where Helmut steps in. He is producing replacement parts no longer available from the manufacturer. 
 
Inside the box are approximately 30 various parts needed for my restoration. 
 
There are o-rings, turn signal lenses, a water pump seal, gaskets, etc.
 
I’ve attached the invoice from Helmut, I hope you can read German.
 
Please keep me informed, 
 
Thank You,
 
Don Carver
 
 
Finally

Donald,

I wanted to let you know your shipment has been released.  

Best Regards,

Sarah Robin Williams
Holds Specialist -
UPS Supply Chain Solutions Suite 200, 1930 Bishops Ln, Louisville, Ky 40218
Phone: (502) 485-2736
M-F 7:00 A.M. – 4:30 EST

Email:  swilliams5@ups.com & loubrokaspholds@ups.com

A UPS Warehouse Fee is applied to any held shipment after two free business days. Thereafter, the warehouse fee will be $25.00 USD per calendar day plus $0.05 per pound per calendar day after two days, $0.10 per pound per calendar day after 7 days. until the shipment's release. All shipments will be eligible for General Order (G.O.) warehousing by U.S. Customs on the 15th calendar day after the shipment is imported into the United States. Any shipment picked by a G.O. Warehouse will be assigned additional warehouse fees by U.S. Customs. These fees must be paid in full before it can be removed from the warehouse. Any shipments remaining in G.O. for 6 months may be auctioned off in accordance with the U.S. Import regulations

 
So imagine my suprise when the box arrives complete with ALL the information Customs needed as provided by Helmut. Customs was simply to lazy to open the plastic and read the declared contents. Sigh.

The invoice detailing contents.

Well packed!

All iss well that ends well? I guess. Still.

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